Values & Policies
It is the policy of IAREEE to achieve and maintain a high standard of quality in all aspects of its business operations and to continually satisfy the expectations of our clients in respect of the whole range of services we provide.
IAREEE is committed to providing high quality, health & safety management, effective training courses and outstanding customer service. All services are conducted to a high professional standard which ensures our client’s needs are met or exceeded.
In order to maintain a high quality level of service IAREEE will ensure that: - We make ourselves accessible and approachable to our clients at all levels of management. - We fully understand our client’s requirements and will adapt our business where necessary to accommodate them. - All appropriate documentation is maintained, controlled and archived. - Staff responsibilities and duties are clearly identified. - Our team are appropriately trained to enable them to undertake their tasks and given appropriate authority within the scope of their responsibilities. - Sufficient resources are provided to facilitate the work - This quality policy is upheld and supported by management
IAREEE recognizes its responsibility for protecting the environment and this policy is a statement of that commitment. Therefore, IAREEE will: - Continue to reduce the environmental impact of its activities, products and services. - Continue to invest in cost effective energy efficiency and conservation. - Use natural resources efficiently and with careful planning. - Control and reduce waste and recycle material wherever possible. - Strive to eliminate any emissions or effluents, which may cause environmental damage.
In order to ensure effective management of this policy, we will: - Audit and review environmental performance. - Recognize and encourage the contribution every employee can make towards improving our environmental performance.
Responsibilities: Environmental matters are a wide-ranging, complex and developing subject. To ensure that the policy, legal obligations and experience are applied effectively, responsibility for the implementation, operation and satisfactory performance of the environmental policy lies with management. Specific responsibilities of management in relation to environmental issues are arranged as follows: - Review and development of the environmental policy - Access to training services - Up-to-date information on legislation - Dissemination of information and advice to employees - General overview of environmental performance
The following is a summary of responsibilities of all employees: - All employees have a duty to co-operate with the company and its customers in all matters relating to environmental issues - Employees are encouraged to participate in environmental matters
Training: Management is responsible for ensuring that staff are adequately trained and capable of undertaking the roles allocated to them.
Health & Safety Policy
Health & Safety Policy
IAREEE accepts its responsibility under the Health and Safety at Work and associated legislation, to provide and maintain safe and healthy working conditions, equipment and systems at work for all its employees, students and visitors, and to provide such information, instruction and training as may be necessary for this purpose.
IAREEE considers health and safety management responsibilities ranking equally with responsibilities for cost, quality, customer care and similar matters.
In addition, it also accepts its responsibility for the health, safety and welfare of people who may be affected by its activities.
The involvement of all parties is actively encouraged to both fulfill their own obligations and accomplish the company's policy of continual improvement in health and safety standards.
Sufficient resources will allocated to health and safety to ensure the health and safety of all persons affected by the company’s activities.
The application of its procedures is mandatory for all employees and contractors.
The policy and its implementation will be reviewed annually, or as often as is necessary, in the light of changing working conditions or new legislation or other factors which may make the policy no longer valid.
Customer Care Policy
Customer Care Policy
IAREEE is committed to delivering a service which is entirely customer focused. IAREEE has a straightforward approach to our customer care – we treat all our customers as we would expect to be treated ourselves. IAREEE recognizes that customers, together with our employees, are the organizations most important people and are the purpose of our work.
We enjoy good, ongoing working relationships with our clients, which allow our employees, consultants, trainers and associates to create and develop friendly and supportive partnerships. Clients are provided with direct telephone numbers for key members of the team so that there is always someone available to talk to between the Company’s working hours, which are typically 8.30am – 06.30pm Saturday – Thursday.
IAREEE aim to meet customer’s needs by: - Providing an efficient, friendly service at all times - Promising that when a proposal / quotation is accepted there will be no hidden extras on top of the original, agreed price - Giving customer care a high corporate priority - A qualified consultant being available during office hours, to give advice, information & support over the phone or email - Recognizing and respecting the particular and specific needs of some clients - Facilitate a teamwork approach with all involved parties to ensure clients expectation are realized - Treating all clients with respect and sensitivity - Making every effort to answer queries in a timely manner - Seek to minimize disruption to customers in the performance of our contract works - Welcoming customer feedback on all our services and suggestions for improvement and development - Referring customers onto an associate or another organization where possible if we cannot meet customers requests - Demonstrating our commitment to our Equal Opportunities Policy - Regularly monitoring and reviewing our performance
Ultimately it is the responsibility of the Managing Director to ensure this policy is reviewed accordingly and customer care procedures are updated as necessary to continuously improve quality and delivery of service.
IAREEE is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2015.
What we collect We may collect the following information - name and job title - contact information including email address - demographic information such as postcode, preferences and interests - other information relevant to customer surveys and/or offers
What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: - Internal record keeping. - We may use the information to improve our products and services. - We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. - From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: - whenever you are asked to fill in a form on the website, you have to clarify that you do not want the information to be used by anybody for direct marketing purposes. - if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Refund & Cancellation Policy
Refund & Cancellation Policy
The following policy applies to all Classroom Training courses.
CUSTOMER CANCELLATIONS (MUST BE SUBMITTED TO IAREEE IN WRITING OR BY EMAIL)
- In the case of cancellation by the customer within 14 working days before the date of the training, and we will allow you to apply 100% of your payment toward a future IAREEE Training course within one year of the cancellation date.
- In the case of cancellation during 7-13 working days prior to the session, it will allow you to redeem 50% of the prepaid or we will allow you to apply 100% of your payment toward a future IAREEE Training course within one year of the cancellation date.
- In the case of cancellation during the 1-6 business day prior to the session no payment could be redeem, but only directed 90% of the value paid to future sessions within one year from the date of cancellation.
It is our intent to avoid cancellation or rescheduling of any training events. Unfortunately circumstances occasionally require us to cancel or reschedule class including but not limited to, lack of participation, classroom, equipment or trainer availability. The required minimum student enrollment is ten (10) students for instructor-led classes. Classes with enrollment of less than ten students are subject to cancellation or rescheduling at the discretion of the training manager.
Cancellation notices will be sent to enrolled students by email, to the address provided at the time of enrollment / registration in the learning management system.Students will not be charged any training fees for classes cancelled by IAREEE and Notification will be provided within 10 days before the class, whenever possible.
The customer or trainees be we will allow to apply 100% of your payment toward a future IAREEE Training course within one year of the cancellation date.
IAREEE is not liable for any direct, or indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to, cancellation penalties for transportation or accommodations.
What information is required when making a complaint? When making a complaint, please provide the following information:
- Your Name, Position and contact details
- Your contact person within IAREEE or Sub-Contractor;
- The nature of the complaint (including when the conduct giving rise to the complaint occurred). Please note that in case you choose to report a complaint anonymously; we will not be able to respond to you.
Assistance with making a complaint If you need assistance in formulating or lodging a complaint, please contact a member of IAREEE ’s Customer Support Division.
Acknowledgement of complaints We are committed to acknowledging all complaints immediately upon receipt. Once a complaint has been received, we will undertake an initial review of the complaint. We will endeavor to resolve complaints within 10 working days of receipt. Where our review exceeds 10 days, we will contact you to inform you of the reasons for the delay, and indicate to you when we expect to be able to complete our review of the complaint.
Response to a complaint Once we have reviewed your complaint, we will provide you with the response. If you are dissatisfied with IAREEE's response, you have the right to ask for reconsideration of the response by the Customer Service Department.
Complaints will be analyzed by the IAREEE Customer Service Department on either annually or for operational reasons, for the identification of systemic or recurring problems. If such problems are identified, IAREEE will consider what actions it may need to take to address these problems. The complaints handling process will be reviewed periodically, and at least annually, to aim to enhance its delivery of efficient and effective outcomes. This review will be performed by the Customer Service Department or an appropriate appointee. IAREEE will consider what actions it may need to take to address any deficiencies identified in the review. Where appropriate, issues that arise as a result of the complaints handling process may be incorporated in the process for monitoring and evaluating sub-contractor and employee performance. Please contact the Customer Service Department if you have any comments or suggestions in respect of the contents of this Policy.